LAST UPDATED – 01/11/2025
Privacy Policy
At Nature & Culture Books Store and sobadama.lk / sobadama.com, we are deeply committed to protecting the privacy and safeguarding the customer’s personal information. This Privacy Policy outlines how we collect, use and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to be bound by the terms, conditions, and practices laid down in this policy.
Information That We Collect
When you visit our website, we may collect some information about you, including:
1. Personal identification information (such as your name, mailing address, e-mail address and phone numbers) was provided voluntarily by you during the registration or checkout process.
2. Payment and Billing information, essential to process your orders, including credit card details, which our trusted third-party payment processors securely handle.
3. Browsing information, such as your IP address, browser type and device information, is collected automatically using cookies and similar technologies.
Use of Information
We at sobadama.lk / sobadama.com use private information primarily to ensure, that a reliable and timely delivery is offered. Secondly, we use some of that information from time to time to analyze sobadama.lk / sobadama.com customer base and its geographical distribution. Thirdly, we at sobadama.lk / sobadama.com will use your contact details for future communications about the latest and upcoming releases, events such as book launches etc. which will benefit you immensely.
1. To process and fulfil your orders, including shipping and delivery.
2. To communicate with you regarding your purchases, provide customer support and respond to inquiries or requests.
3.To personalize your shopping experience and to offer relevant product recommendations and promotions.
4. To improve our website, products and services based on your feedback as well as your browsing patterns, in order to provide an enhanced service to you.
5. To detect and prevent fraud, unauthorized activities and the abuse of our website.
Data Retention
We retain the information until you opt to delete it. You can manage or delete your information on your dashboard by logging into your account.
Information Sharing
We respect your privacy and do not sell or trade in your personal information to third parties. We never transfer your personal information to third parties except in the following circumstances:
1. Trusted service providers : We may share your information with third-party service providers who assist us in operating our website- web developers regarding processing of payments- payment gateway providers, Banks, and those who deliver products such as Sri Lanka Post and Currier services.We share information with these service providers, which sharing is essential to perform their tasks to serve you. These providers are contractually obligated to handle your data securely and confidentially. We do not transfer your data /information outside the island.
2. Legal requirements: We may disclose your information if directed to do so, by courts of law or in response to a binding legal request.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You enjoy the option to disable cookies through your browser settings, but this may curtail certain features and retard functionality of our website.
Changes to the Privacy Policy
We reserve the right to update or to modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to keep abreast of how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns or requests regarding our Privacy Policy or the handling of your personal information, please don't hesitate to get in touch with us. For further clarifications (if any), please feel free to contact us at [email protected]. By using Nature & Culture Book Store and sobadama.lk / sobadama.com you deem to have accepted the sobadama.lk / sobadama.com Privacy Policy.